Terms & Conditions

SHIPPING

It is our company policy that we do not ship to a Post Office box. Shipping addresses cannot be changed once order(s) have been shipped. As the delivery services are third-party courier companies, we are unable to control their delivery time. If the delivery is to your home address, it is best to ensure someone is home to receive the goods, if not, we recommend using an alternative, like your work address for delivery. An order cannot be canceled once the order has been shipped. Unless otherwise arranged, all orders are shipped at your cost. While we make every effort to ship orders as soon as possible, we will not be liable for any failure or delay to deliver the items within the estimated timetables. Delivery times are measured in business days and are to be used as a guide only. We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping.

EVERY DAY HAIR CARE

When it comes time to brush your hair, we recommend using a paddle brush or wide tooth comb. This will prevent tangling and yanking the hair from the wefts. When using heated styling tools, we recommend using a great heat protector. Be careful not to use heated tools too often as it will shorten the longevity of the hair. As hair cuticles become damaged, they are no longer smooth and will cause tangling, frizzing and hair breakage. Prior to bed, we recommend that you braid your hair into one loose large braid and wear a satin/silk scarf or bonnet to prevent the hair getting caught on the fabric. This will keep your hair in the best condition as well as prevent morning frizz. To keep your bouncy waves for the following morning, you can style with a variety of flexirods prior to going to bed.

WASHING YOUR HAIR

When washing, start with the ends and work your way to your scalp. Always use conditioner that is moisture rich or are designed for dry hair. Leave Conditioner in for at least 15 minutes or more for best results. While washing, do not scratch your hair as this causes friction with the hair and scalp. Use the Rake and Smooth method whenever you wash your hair or apply moisturizing products. Rinse thoroughly with warm to cold water. We recommend using the Bohyme Remi Revitalize Shampoo and Conditioner.

AVOID THESE HAIR CARE PRODUCTS

HAIR RETURNS

You may submit a return request by emailing help@sgreenhair.com with your order information and the nature of the issue. Note that you will not be able to submit a return request for an order that has: Already been refunded or partially refunded - in past the 15 calendar day return period - contains items that are final sale or marked as "un-returnable." After submitting the request, you will receive instructions and or if your order qualifies for return. If your return is approved, you will be notified by email and receive a printable return label. All products must be shipped back unopened, undamaged and unused in the original packaging within THIRTY (30) calendar days of the invoice date. Hair or packaging that has been folded will not be accepted for return. We advise that you hold onto one or two of the long hair shipping boxes in case a return needs to be made. A restocking fee up to 15% may be applied to the return amount. A copy of your invoice must accompany your return. The client is responsible for any return shipping fees. We recommend that you use an insured registered mail service as returns not received by us cannot be exchanged or credited to you. S GREEN HAIR LLC is not responsible for any lost or damaged shipments. Please return items to:

S GREEN HAIR LLC, 518 N 100 E, Lehi UT, 84043